Shipments and Returns

  1. SHIPPING Multiple Product Orders For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for the products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
  2. Order Acceptance Policy Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CanadaGineX, Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
  3. Out of Stock Products We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday, or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Adding products to your order can delay your order and since your order has been authorized for the prior amount, CanadaGeniX. Ltd requires your credit card to add additional items to your order.
  4. RETURNS 100% Lifetime Money Back Guarantee for supplements We offer a 100% Lifetime Money Back Guarantee for all CanadaGeniX supplements purchased from “CanadaGeniX.com” If you purchased our supplements directly from “CanadaGeniX.com”, take them as directed for 30 days and you are not completely satisfied, you may return it today, next week or even next month, for a 100% refund of your purchase price, less shipping & handling, if applicable.
    • If you purchased 1 bottle of any supplement, you do NOT need to return the used bottle.
      1. Please fill out the contact form HERE and select this category After Purchase>Returns and Refunds>Single Bottle in order to process your refund.
    • If you purchased more than 1 bottle of any supplement (more than a 30-day supply), you only need to return the unopened bottles in order to receive your refund. Opened or empty bottles DO NOT need to be returned.
      1. If you use 1 bottle (30-day supply), you will get refunded 100% less shipping and handling, if applicable.Example:
        1. You purchased 3 bottles of a supplement and used 1 bottle.
        2. You will return the 2 unopened bottles.
        3. Once received at our warehouse, we will issue a refund for 3 bottles (1 opened bottle and 2 unopened bottles).
      2. If you use more than 1 bottle (30-day supply), you will get refunded 100% less any opened bottles more than 1, less shipping and handling, if applicable.Example:
        1. You purchased 3 bottles of a supplement and used 2 bottles.
        2. You will return the 1 unopened bottle.
        3. Once received at our warehouse, we will issue a refund for 2 bottles (1 opened bottle and 1 unopened bottle).
      3. Please fill out the following form and include a printed copy of the Return Merchandise Authorization form with your unopened bottles.
    • For both domestic and international orders, the customer is responsible for the return postage to our warehouse.
    • Customers are only allowed one return per year.
    • Refunds are issued back to the original form of payment and can take anywhere from 5-10 business days to clear with your bank.

      Refund Policy for Fitness programs and diets:

      We believe you need time to create positive habits in order to make lifestyle changes. That’s why you have a FULL 30 days from the original purchase date to try our programs and to request a refund. There are a few exceptions: 30-Day Contests and Custom Plans are non-refundable. More details about non-refundable programs can be found in the table below:
    • 30-Day Contests
    • Custom Diet Plan (4-week)
    • Custom Diet & Training Plan (8-week)
      • Typically packages arrive at the destination within 14-28 business days. However, some countries have customs inspections that add additional time to the arrival of your package.
      • Please note: We are not responsible for customs delays or the inability of customs or your local postal carrier to deliver your package to you for any reason.
      • s a reminder, the customer is responsible for any value-added taxes or customs fees that are imposed when importing our products into your country.All customers receive a Shipment Notification email for every shipment that leaves our fulfillment center that contains information such as your shipping address, products purchased as well as the tracking link for your package.

        How do I cancel my supplement subscription?

        We are sorry to see you go! In order to prevent unwanted subscription renewal orders from being charged and shipped, cancellation requests MUST be received at least 72 hours PRIOR to your Next Billing Date. Here are the instructions to cancel your supplement subscription order.

        How can I cancel or change my order?

        When you place an order, the order is electronically sent to our fulfillment team and shipped as soon as possible. If you contact us within a few hours of placing an order, we can usually change the shipping address or other relevant order information. You’re welcome to click HERE to open a ticket and we’ll do our best to help you change the order. Sometimes, we are unable to change the order prior to being fulfilled and your order will end up getting shipped. Don’t worry, simply fill out the form below and we will walk you through the return and refund process. …………. The programs you have purchased will be lost upon the processing of your refund request. It is important to understand that due to how much time our trainers spend creating these plans, all programs are refundable, just like a store credit, and you can use it to purchase another program or any supplements from CanadaGeniX.com.  For more details on our non-refundable products please see our Terms & Conditions. Physician Consent and Review The requirement that you review this plan with your Physician is of EXTREME IMPORTANCE. Do not enroll in a contest or push yourself beyond your Physician’s advice. As such we require that in order to use this site you speak with your Physician about the concepts and recommendations BEFORE heading any advice on this site. NOTIFY OUR CUSTOMER SERVICE TEAM IMMEDIATELY IF THERE IS A DISAGREEMENT WITH YOUR DOCTOR AND OUR PLANS. IF YOU DO NOT SPEAK WITH A DOCTOR IT IS POSSIBLE THAT YOU MAY BE INJURED OR DIE. YOU SPECIFICALLY INDEMNIFY US FROM THIS RISK OF INJURY OR DEATH EVEN IF SUCH INJURY IS CAUSED BY YOUR DOCTORS ADVICE. 
        Disclaimer of Warranties With Respect to Use of Website and Products and Services
        THE WEBSITE AND ALL PRODUCTS AND SERVICES FEATURED ON IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WHILE THE COMPANY USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP TO DATE INFORMATION ON THE WEBSITE, THE COMPANY DOES NOT MAKE ANY WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. THE COMPANY MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR THE PRODUCTS AND SERVICES FEATURED THEREON, OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

        Compliance With Laws

        You agree to comply with all applicable federal, state, and local laws, regulations, rules, and ordinances regarding your use of the Website, including, without limitation, laws regarding the import/export of technical data by virtue of your online transmission.

        Cancellation and Refund Policy

        We offer a 30-day money-back guarantee on all purchases made on the Website, All refunds will be calculated according to the actual purchase price paid at the time of purchase. Please note that returns for credit and debit card transactions are issued within two (2) business days, however, it may take up to five (5) for the credit to post to your credit card or bank account. If you are mistakenly sent a different product than what you ordered, or if the product is defective upon receipt, we will replace the product at no additional cost to you. Excluded from this warranty’s coverage are 30-day challenge purchases and custom diet & training plans. If the contestant is unable to participate during the contest month they signed up for, please send an email to support@canadagenix.com and the contestant will be moved to a future contest month of their choice in companies sole and absolute discretion. We may make special offers on our Website, via telephone, email, or otherwise. If there is a variation or conflict between the terms of the special offer and these Terms, these Terms will apply and take priority unless the modification specifically references these Terms. To request a refund or exchange, contact Customer Service at support@canadagenix.com during regular business hours, Customers ineligible for a refund may be granted a partial refund in our sole and absolute discretion. We are not liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity. How long does shipping usually take? For orders to domestic USA destinations, the shipping can vary, depending on the method of shipping you chose during checkout and when you placed the order.
        • For Expedited USA shipping, it usually takes 3-7 business days to arrive after the package is shipped.
        • For FREE (orders over $70+) or Standard USA shipping, it usually takes 5-12 business days to arrive after the package is shipped and final delivery is made by your local post office.
        • In light of the COVID-19 pandemic, peak holiday season, and current limitations of the postal service please expect delays in processing and delivering your order.
        All customers receive a Shipment Notification email for every shipment that leaves our fulfillment center that contains information such as your shipping address, products purchased as well as the tracking link for your package.

        How long does INTERNATIONAL shipping usually take?

        For orders to international destinations (outside of the USA), the shipping can vary, depending on the destination country and when you placed the order. All international orders are shipped via Flat Rate shipping. Expedited shipping is not available for international customers. Final delivery is made by your local post office unless noted otherwise.
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Canadagenix Ltd. 5551 Hollywood Blvd #1042 Hollywood, CA 90028

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